Effective Date: 2024-11-08

1. Introduction

At Tupwebs, we are committed to providing high-quality software development services. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the circumstances under which we offer refunds and the process for obtaining one.

2. Refund Eligibility

Refunds may be requested under the following circumstances:

• Service Dissatisfaction: If you are not satisfied with the quality of the service provided, you may request a refund within  20 – 30 days of delivery.
• Service Not Delivered: If the service you paid for has not been delivered as agreed upon in the contract, you are eligible for a full refund.

3. Non-Refundable Items

The following services are non-refundable:

• Any services that have been completed and delivered as per the agreed-upon specifications.
• Services that are considered to be intangible, such as software licenses or digital products, once they have been activated or accessed. Software licenses or digital products are non-refundable once delivered and accessed.
• Fees for any additional services or features that were not part of the initial agreement.

4. Refund Process

To request a refund, please follow these steps:

1. Contact us at info@tupwebs.com within the eligible time frame.
2. Provide your order details and the reason for the refund request.
3. We will review your request and respond within 3 business days.

5. Processing Refunds

If your refund request is approved, we will process the refund to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

6. Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Tupwebs
Kadawatha, Sri Lanka
info@tupwebs.com
+94 71 651 2946